Privacy Policy

Last Updated: JANUARY 1, 2026

1. About This Policy

This Privacy Policy explains how PANELWAY (CHINA) LTD., Chemicals Division (“PANELWAY Chemicals”, “we”, “us” or “our”) collects, uses and protects information when you visit panelwaychemicals.com, submit an inquiry or communicate with us.

2. Information We Collect

We may collect information that you provide directly, including:

Your name, company name and job title
Email address, telephone number and country or region
Product requirements, specifications and application information
Messages, attachments and other information submitted through our website or email

We may also collect limited technical information automatically, such as your IP address, browser type, device information, pages visited and approximate location.

3. How We Use Information

We may use your information to:

Respond to product inquiries
Recommend appropriate product grades or specifications
Prepare quotations and provide product documentation
Arrange samples, orders and international delivery
Improve our website, products and customer service
Maintain business records and comply with legal obligations
Prevent fraud, misuse or security incidents

4. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and measure advertising performance.

These technologies may be provided by our website platform, analytics providers or advertising services. You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

5. How We Share Information

We do not sell or rent personal information.

We may share information with service providers that support our website, email communications, document processing, order fulfilment, payment, transportation or regulatory compliance.

Information is shared only where reasonably necessary for the relevant business purpose.

We may also disclose information where required by law, regulation, legal process or a competent authority.

6. International Data Transfers

As we serve customers in different countries, information may be processed or stored outside your country or region. Where applicable, we take reasonable measures to protect personal information during such transfers.

7. Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, manage business relationships, fulfil orders, maintain records and meet legal or regulatory requirements.

8. Data Security

We use reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

9. Your Rights

Depending on your location, you may have the right to request access to, correction of or deletion of your personal information, or to object to or restrict certain processing activities.

To submit a request, please contact us at sales@panelwaychemicals.com. We may need to verify your identity before processing the request.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of those websites.

11. Children’s Privacy

Our website and products are intended for business and professional users. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy when our website, business practices or legal requirements change. The revised version will be published on this page with an updated revision date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

PANELWAY (CHINA) LTD.
Chemicals Division

Suite No. 532B, 5/F, Star House
No. 3 Salisbury Road, Tsim Sha Tsui
Kowloon, Hong Kong

Email: sales@panelwaychemicals.com
Website: www.panelwaychemicals.com